Your Privacy Matters to Us

Last Updated: October 24, 2026

At Face Rosee, we value your trust and are committed to respecting your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, create an account, or purchase our products.

By using www.facerosee.com, you acknowledge the data practices described in this Privacy Policy.

1. Overview

Face Rosee is an online shopping destination offering women’s fashion, lingerie, nightwear, matching sets, beauty products, and lifestyle essentials.

We understand that shopping online requires trust, especially when sharing personal and payment information. Our goal is to provide a secure, transparent, and comfortable shopping experience.

This Privacy Policy explains what information we collect, why we collect it, how we protect it, and the choices available to you.

We process personal information only where we have an appropriate legal basis and in accordance with applicable data protection requirements.

2. Information We Collect

To provide a smooth and personalized shopping experience, we may collect the following types of information:

Personal Information

When you place an order, register an account, or contact us, we may collect:

• Full name

• Email address

• Phone number

• Billing and shipping addresses

• Account login details

• Order and purchase history

• Customer service communications

Payment Information

When you purchase products, payment information may be processed by our payment service providers, depending on the payment method you select, such as cash on delivery, bKash, or supported bank cards.

We do not require customers to provide payment PINs or passwords directly to our customer service team.

Automatically Collected Information

When you browse our website, certain technical information may be collected, including:

• IP address

• Browser type and device information

• Pages visited and browsing activity

• Referral sources

• Cookies and similar technologies

Voluntary Information

We may also collect information you choose to provide, such as product reviews, feedback, size preferences, and newsletter subscriptions.

3. How Information Is Used

We use your personal information for legitimate business purposes and to improve your experience with Face Rosee.

Order Processing and Delivery

We use your information to confirm purchases, process payments, arrange shipping, provide order updates, and manage returns or exchanges.

Customer Support

Your contact details and order information help us respond to inquiries, resolve complaints, and provide assistance with our products and services.

Personalized Shopping Experience

We may use your shopping preferences and browsing activity to improve product recommendations, website navigation, and the relevance of our content.

Marketing and Promotions

Where you have provided the necessary consent or another lawful basis applies, we may send promotional messages about new arrivals, special offers, and exclusive collections.

You can unsubscribe from promotional emails at any time.

Website Security and Improvement

We may use technical information to detect suspicious activity, prevent fraud, troubleshoot website issues, and improve website performance.

Legal Obligations

We may process or retain information when necessary to comply with applicable legal, tax, accounting, or regulatory obligations.

4. Sharing Information

Face Rosee respects the confidentiality of your personal information. We do not sell your personal information to third parties for their independent marketing purposes.

We may share relevant information with trusted service providers when necessary to operate our business.

Shipping and Delivery Partners

We may share your name, contact number, and delivery address with courier services to fulfill your orders.

Payment Service Providers

Selected payment information may be shared with secure payment processors to authorize and complete transactions.

Website and Technology Providers

Service providers involved in website hosting, maintenance, analytics, order management, and customer support may process information on our behalf.

Legal Requirements

We may disclose information when legally required or when necessary to protect our customers, business operations, and lawful rights.

Where applicable, we require service providers to handle personal information securely and use it only for authorized purposes.

Some service providers may process information outside Bangladesh. Any international transfer will be handled in accordance with applicable legal requirements.

5. Cookies

Face Rosee may use cookies and similar technologies to improve website functionality and enhance your browsing experience.

Essential Cookies

These cookies support important website features, including shopping carts, checkout, account sessions, and security.

Performance and Analytics Cookies

These cookies help us understand website traffic, visitor interactions, and technical performance.

Preference Cookies

These cookies may remember settings such as selected language, preferences, and shopping choices.

Marketing Cookies

With appropriate consent where required, these cookies may help us display relevant promotions and evaluate advertising performance.

Managing Your Cookies

You can manage or disable cookies through your browser settings and, where available, our website’s cookie preferences.

Please note that disabling essential cookies may affect certain website features, including the shopping cart and checkout experience.

6. Your Choices

We believe you should have meaningful control over your personal information.

Access and Correction

You may request access to your personal information or ask us to correct inaccurate or outdated details.

Account Information

If you have a Face Rosee account, you may be able to update certain details through your account dashboard.

Marketing Preferences

You can opt out of promotional emails by using the unsubscribe option included in eligible messages or by contacting our support team.

Data Deletion

You may request the deletion of eligible personal information, subject to applicable legal requirements and necessary business recordkeeping.

Cookie Preferences

You may control optional cookies through available website settings or your browser.

Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, alteration, and misuse. However, no online service can guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy or as required by applicable laws.

Children’s Privacy

Our online store is intended for customers who are legally able to make purchases. We do not knowingly collect children’s personal information without an appropriate lawful basis or required parental authorization.

Policy Updates

We may update this Privacy Policy to reflect changes in our services, business operations, or legal requirements. Updated versions will be published on this page with a revised date.

You may also exercise other privacy rights available under applicable law by contacting us.

7. Contact

We’re Here to Help

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact Face Rosee.

Website: https://facerosee.com/

Email: support@facerosee.com

Location: [Dhaka, Bangladesh]

Contact Page: https://facerosee.com/contact-us/

We aim to respond to privacy-related inquiries as promptly as reasonably possible.

Thank you for trusting Face Rosee. Your privacy, comfort, and confidence matter to us.