Shop with Confidence at Face Rosee

Last Updated: October 24, 2026

At Face Rosee, your happiness, comfort, and confidence are important to us. We are committed to providing quality lingerie, bras, panties, nightwear, matching sets, dresses, and women’s fashion products with a reliable online shopping experience.

We understand that sometimes a purchase may not meet your expectations. Our Refund & Return Policy explains how to request a return, exchange, or refund and the conditions that apply.

Please read this policy carefully before placing an order at www.facerosee.com.

1. Overview

At Face Rosee, we strive to make shopping enjoyable, transparent, and worry-free.

We offer a 3-calendar-day discretionary return request period after delivery for eligible products.

Approved refunds are normally processed within 3–5 business days after approval, unless applicable law requires a shorter timeframe.

Change-of-mind returns are accepted for eligible products only, subject to product condition and hygiene requirements.

Nothing in this policy limits any rights or remedies available to customers under applicable consumer protection laws.

2. Return Eligibility

Customers may request a discretionary return within 3 calendar days of receiving their order.

To qualify, the following conditions must be met:

• The product must be unused, unworn, and unwashed.

• The product must be in its original condition.

• Original tags, labels, and packaging must remain intact, where applicable.

• The product must not have been altered or damaged by the customer.

• A valid order number or proof of purchase must be provided.

• The product must belong to a return-eligible category.

Eligible Product Categories

Depending on product-specific restrictions, eligible categories may include:

• Dresses

• Nightwear

• Matching sets

• Selected women’s fashion clothing

• Other products specifically identified as return-eligible

Submitting a request does not automatically guarantee approval. We will review each request according to this policy and applicable law.

Important: The 3-day discretionary return period does not remove any statutory rights concerning defective, damaged, incorrect, or misdescribed products.

3. Non-Returnable Products

For hygiene, health, and product safety reasons, certain items are not eligible for change-of-mind returns.

These may include:

• Panties and underwear

• Selected lingerie and intimate apparel

• Bras or other close-contact garments with specified hygiene restrictions

• Opened cosmetics, skincare, and personal-care products

• Used, washed, or altered clothing

• Final-sale products, where the restriction is disclosed and legally permitted

Products must also meet any additional return conditions clearly stated on their product pages.

Customer Rights Protection

Non-returnable product restrictions do not apply where a customer is legally entitled to a remedy because the item is defective, damaged, incorrect, unsafe, or significantly different from its description.

4. Damaged, Defective, or Incorrect Products

We carefully inspect and prepare orders before dispatch. However, if you receive an incorrect, damaged, defective, or significantly misdescribed product, please contact us as soon as possible.

Information Required

To assist us in reviewing your request, please provide:

• Order number

• Product name

• Description of the problem

• Clear product photographs

• Photographs of damaged packaging, if relevant

We may request additional information where reasonably necessary.

After verification, an appropriate solution may include a replacement, exchange, or refund, depending on the circumstances and applicable customer rights.

Claims involving legally protected product defects are not restricted to the 3-day change-of-mind return window.

5. Exchanges

Face Rosee understands that choosing the right size, fit, or style online can sometimes be difficult.

Customers may request an exchange for an eligible product within 3 calendar days after delivery when the request is based on a change of preference.

Exchanges may be considered for:

• Size changes

• Color or style preferences

• Incorrect items

• Damaged or defective products

Discretionary exchanges are subject to stock availability, product eligibility, and item condition.

For hygiene reasons, selected intimate apparel products are not eligible for voluntary exchanges after opening or use.

Where an incorrect or defective product has been supplied, your legal rights to an appropriate remedy remain unaffected.

6. Refund Process

Our refund process is designed to be fair and straightforward.

Step 1 — Submit a Request

Contact our customer support team with your order number, product details, and reason for requesting a refund.

For discretionary returns, please submit your request within 3 calendar days after delivery.

Step 2 — Return Review

Our support team will review your request and explain whether a product inspection or return shipment is needed.

Step 3 — Refund Approval

Once the return is approved and any required verification is completed, we will confirm the refundable amount and available refund method.

Step 4 — Refund Processing

Approved refunds are normally processed within 3–5 business days after approval.

Business days exclude applicable public holidays and non-working days.

Refunds may be issued to the original payment method or another agreed, appropriate payment method.

The time taken for funds to appear in your account may vary depending on your bank or payment provider.

If applicable law requires an earlier refund, the legally required deadline takes priority.

7. Return Shipping Charges

Return shipping charges depend on the reason for the return.

Incorrect, Damaged, or Defective Products

If a return is required because of an error by Face Rosee or a confirmed product defect, we will arrange or cover reasonable return shipping costs where required by law.

Change-of-Mind Returns

For approved discretionary returns or exchanges, customers are responsible for the applicable return shipping charges, provided these have been disclosed before the return is arranged.

Our customer support team will explain the shipping procedure and any applicable costs.

Please contact us before sending an item back. Unannounced return shipments may delay verification and processing.

8. Order Cancellation

Customers may request an order cancellation by contacting our support team.

Before Dispatch

If your order has not been dispatched, we will review your cancellation request and arrange any applicable refund.

After Dispatch

Once an order has been shipped, cancellation arrangements may depend on the delivery status, courier process, product type, and applicable consumer rights.

Unavailable Products

If an ordered product becomes unavailable and we cannot fulfill the order, we will contact you and provide an appropriate refund or another solution you agree to.

For undeliverable prepaid orders, refunds will be processed within the timeframe required by applicable law, even if that is shorter than our usual refund processing period.

9. Late or Missing Refunds

If you have not received your approved refund within the communicated timeframe:

1. Check your original payment account.

2. Contact your bank or payment provider to verify pending transactions.

3. If the refund is still missing, contact Face Rosee customer support with your order number.

We will review your refund status and assist with resolving any processing issue.

10. Customer Rights

Face Rosee respects applicable consumer protection laws in Bangladesh, including the Consumers’ Right Protection Act, 2009 and applicable digital commerce requirements.

Customers retain their legal rights to seek appropriate remedies for defective, damaged, unsafe, incorrect, or misdescribed products.

The discretionary 3-day return period, hygiene-related restrictions, and other voluntary return conditions do not override mandatory legal protections.

Customers may contact our support team to submit complaints or seek resolution. They may also contact the relevant consumer protection authorities when appropriate.

11. Contact Us

Need Help With a Return or Refund?

Our customer care team is here to assist you with product returns, order cancellations, exchanges, and refund inquiries.

Website: https://facerosee.com/

Email: support@facerosee.com

Business Address: Dhaka, Bangladesh

Contact Page: https://facerosee.com/contact-us/

We aim to review customer concerns promptly and provide fair, practical solutions.

12. Policy Updates

Face Rosee reserves the right to revise this Refund & Return Policy to reflect operational changes, customer service improvements, or applicable legal requirements.

Any updates will be published on this page with the revised effective date.

Policy changes will not unlawfully reduce the rights of customers regarding orders placed before those changes.

We appreciate your trust and support. Our mission is to make every shopping experience stylish, comfortable, and confident.

Face Rosee — Your Beauty, Your Confidence, Your Style.