Last Updated: October 24, 2026

Welcome to Face Rosee!

Thank you for choosing Face Rosee, your online destination for beautiful lingerie, stylish nightwear, matching sets, and women’s fashion.

These Terms & Conditions explain the rules and guidelines for using our website, purchasing products, and accessing our services.

By accessing or using www.facerosee.com, you agree to these Terms & Conditions. If you disagree with any part, please refrain from using our website.

1. About These Terms

These Terms & Conditions govern your use of the Face Rosee website and all related shopping services.

Throughout these terms, “we,” “us,” and “our” refer to Face Rosee, while “you” and “your” refer to customers and website visitors.

By browsing our website, creating an account, or placing an order, you agree to comply with these terms and all applicable laws.

We may update these Terms & Conditions periodically to reflect changes in our products, services, or legal requirements. Updated terms will be published on this page with a revised date.

Any changes will apply to future use of our website and will not unfairly alter existing confirmed orders.

2. Using Our Website

Face Rosee provides an online shopping platform designed to offer a convenient, enjoyable, and secure shopping experience.

Account Registration

You may create an account to manage personal information, view order history, and simplify future purchases.

You are responsible for maintaining the confidentiality of your login credentials and notifying us if you suspect unauthorized account access.

Acceptable Use

When using our website, you agree to:

• Provide accurate and complete information when placing orders.

• Use the website only for lawful purposes.

• Respect the rights of other customers and our business.

• Avoid fraudulent transactions, unauthorized access, and activities that could damage website functionality.

• Refrain from copying, distributing, or commercially exploiting our website content without permission.

Intellectual Property

Website content, including branding, logos, product descriptions, photography, graphics, and website design, is owned by Face Rosee or used with permission from its respective owners.

Unauthorized commercial reproduction or distribution is prohibited unless permitted by law or written authorization.

Website Availability

We aim to keep our website accessible and functioning properly. However, temporary interruptions may occur due to maintenance, technical issues, or circumstances outside our reasonable control.

3. Product Information

At Face Rosee, we strive to provide accurate product descriptions, images, sizing details, and pricing information so you can shop confidently.

Product Descriptions

We make reasonable efforts to ensure that product names, descriptions, materials, colors, and specifications are accurately presented.

However, minor differences may occur between website images and physical products due to lighting, photography, and individual device display settings.

Sizing and Measurements

Customers are encouraged to review the available size guides and product measurements before purchasing lingerie, bras, panties, nightwear, dresses, or matching sets.

Size specifications may vary between individual products and manufacturers.

Product Availability

All products are subject to stock availability. We reserve the right to update product selections or discontinue products.

If an ordered item becomes unavailable, we will contact you to discuss an appropriate replacement, cancellation, or refund.

Product Pricing

Prices are displayed in the currency indicated on our website. Applicable delivery charges, taxes, or additional fees will be disclosed before you confirm your purchase.

If a genuine pricing or product information error is discovered, we will notify affected customers and offer appropriate options in accordance with applicable law.

4. Orders & Payments

We aim to make ordering from Face Rosee easy, transparent, and secure.

Placing an Order

When placing an order, you must provide accurate contact details, delivery information, and any other required information.

After submitting your order, you may receive an acknowledgement through email, SMS, or another available communication channel.

An order acknowledgement does not necessarily mean that an order has been accepted. Acceptance is subject to stock availability, payment verification, and order confirmation.

Payment Methods

Available payment methods will be displayed during checkout and may include cash on delivery, mobile financial services, or supported online payment options.

All payments must be completed using authorized and legitimate payment methods.

Order Confirmation

We reserve the right to verify orders to prevent fraud, incorrect transactions, or unauthorized purchases.

If we are unable to fulfill an order, we will inform you and arrange an appropriate resolution or refund in accordance with applicable requirements.

Order Cancellation

Customers may request cancellation by contacting our support team as soon as possible.

Cancellation requests depend on the processing and shipping status of the order, subject to customers’ applicable legal rights.

Promotions and Discounts

Discount codes, special offers, and promotional campaigns may be subject to specific eligibility requirements, validity periods, and usage restrictions disclosed with the offer.

5. Delivery & Returns

At Face Rosee, we work to ensure that your orders are delivered safely and that any concerns are addressed fairly.

Shipping and Delivery

We arrange delivery to supported locations through available courier and logistics partners.

Delivery charges and estimated delivery times are shown during checkout or communicated at order confirmation.

Delivery times may vary depending on location, product availability, courier operations, and circumstances beyond our reasonable control.

Delivery Information

Customers are responsible for providing accurate shipping addresses and reachable contact numbers.

If delivery cannot be completed, our support team or delivery partner may contact you to arrange the next appropriate steps.

Returns and Exchanges

Return and exchange eligibility depends on the product category, its condition, the nature of the issue, and applicable consumer protection laws.

For hygiene reasons, certain intimate apparel items, including panties, lingerie, and other close-contact garments, may have additional return restrictions where legally permitted.

However, hygiene-related restrictions do not override applicable statutory rights concerning defective, damaged, incorrect, or misdescribed products.

Damaged or Incorrect Products

If you receive an incorrect, damaged, defective, or significantly misdescribed product, please contact our customer support team promptly with your order number and relevant photographs.

We will review your request and arrange an appropriate resolution, which may include replacement, exchange, or refund in accordance with applicable law.

Refund Processing

Approved refunds will be processed through an appropriate available payment method within the timeframe required by applicable law and the relevant payment provider’s processing procedures.

Important: For more detailed information about eligibility, return requests, and refund procedures, please refer to our published Return & Refund Policy.

6. Contact

Have Questions? We’re Here to Help!

At Face Rosee, customer satisfaction is one of our priorities. If you have questions about these Terms & Conditions, your order, products, delivery, or returns, please contact our customer support team.

Website: https://facerosee.com/

Email: support@facerosee.com

Contact Page: https://facerosee.com/contact-us/

We aim to respond to all customer inquiries as promptly as reasonably possible.

Governing Law

These Terms & Conditions are governed by the applicable laws of Bangladesh. Any disputes will be handled in accordance with the applicable legal procedures, without restricting any mandatory consumer rights.

Thank You for Shopping With Face Rosee!

We’re committed to providing an enjoyable, reliable, and confidence-inspiring shopping experience.

Face Rosee — Your Beauty, Your Confidence, Your Style.