Overview
This website is operated by FACE ROSEe.com. Throughout the site, the terms “we,” “us,” and “our” refer to FACE ROSEe.com. By accessing this website and using its tools, information, and services, you agree to the terms, conditions, policies, and notices outlined here.

Changes to the Terms of Service and Website

By visiting our site and/or purchasing from us, you engage in our “Service” and agree to the Terms of Service, which may be updated from time to time. We reserve the right to update or modify the website and Terms of Service without prior notice. It is your responsibility to review these terms regularly. Continued use of the website after changes are published signifies your acceptance of the updated terms.

Access to the Website

While we strive to ensure uninterrupted access to the website, we cannot guarantee that it will always be available. Periodic maintenance may result in temporary downtime. We are not liable for any unavailability of the website for any duration.

Certain features may require a secure login, which involves creating an account with your email, phone number, and a strong password. You are responsible for maintaining the confidentiality of your account credentials. If you suspect unauthorized access, notify us immediately and change your password.

All information provided must be accurate, current, and complete. We reserve the right to disable accounts at our discretion for violations of these Terms of Service.

Prohibited Activities

You must not misuse this website. Prohibited actions include but are not limited to:

• Committing or encouraging criminal offenses
• Distributing harmful software or materials (e.g., viruses, worms)
• Hacking or tampering with the Service
• Spamming or sending unauthorized promotional materials
• Violating intellectual property rights or causing harm to other users

Any violations may result in legal action, and we will cooperate with authorities by disclosing your identity if necessary.

Product Information and Prices

We strive to ensure accuracy in product descriptions, images, and prices, but errors may occur. Prices are listed in BDT (Bangladesh Taka) and exclude delivery costs, which are displayed during checkout. Prices may change without prior notice, but such changes will not affect confirmed orders.

Delivery

We aim to meet the delivery times indicated on our website but cannot be held responsible for delays caused by circumstances beyond our control.

Return Policy

If a product is damaged during shipping, defective, or incorrect, you may return it under the following conditions:

• Inside Dhaka: Inspect the product in the presence of the delivery person. Report any issues immediately and return it on the spot.
• Outside Dhaka: Inform our Customer Service within three days of receipt, including photos of the defect.

Conditions for Returns and Exchanges:

1. Products must remain intact, except in cases of damage.
2. Used or tested products will not qualify for refunds or exchanges.
3. Transportation costs for returns, unless caused by a defect, are the customer’s responsibility.
4. The original invoice must accompany the returned product.

Once we receive the returned product, it will be inspected by our Product Development and Inspection team. Valid claims will result in exchanges or refunds within 1–3 business days. Invalid claims will not be eligible for refunds or exchanges.

Privacy and Cookies

We respect your privacy and manage your personal data in accordance with our [Privacy Policy]. Cookies are used to improve your browsing experience, analyze site traffic, and suggest relevant products based on your preferences. Cookies do not contain confidential information.

Intellectual Property

All content, software, and images on this website are the intellectual property of FACE ROSEe.com or its licensors. You may use content for personal purposes only and are prohibited from reproducing, publishing, or distributing it for commercial use.

Variation and Invalidity

We reserve the right to amend, remove, or modify any services or pages on this website without notice. If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will remain in full effect.

Feedback and Comments

Customer feedback is screened and moderated. Comments that violate the law, contain abusive language, or are irrelevant may be rejected or edited.

Entire Agreement

These Terms of Service constitute the complete agreement between you and FACE ROSEe.com, superseding all prior agreements. Any changes must be authorized in writing by FACE ROSEe.com.